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Can I add more space to my Business trial or renew early?
Currently on a Dropbox Business trial, until Nov 24, but want to move 30TB of data to my account.
I cannot seem to add more storage, assuming because I'm in a trial, and cannot contact support.
Is there a way to either a) add more storage during the trial, or end the trial early in order to add more storage?
Help much appreciated š
Sure thing db2024ukmcr!
I just sent you an email, I'll be more than happy to see you there. Cheers! š
8 Replies
- Hannah
Dropbox Community Moderator
Hey db2024ukmcr, thanks for posting your question to our Community.
Currently, the max space you can have with the free trial of this plan is 9TB with a minimum of 3 licenses.
If you wish to renew to a paid subscription, to add more space, you should be able to do it from your billing page.
Each additional actively used license adds 3TB to your space, but you can also purchase space add-ons.
Let me know if you need anything else!
Thanks Hannah, there is no option to renew to a paid subscription and I cannot purchase addons.
Thanks
- Hannah
Thanks for the update, db2024ukmcr.
Can you check if this page allows you to renew? Or does it re-direct you to your billing page?
- Thanks, it takes me to the plans page where I can see the different plans, but if I click on ābuy nowā it takes me to the billing page, with the message; If youād like to manage your plan, please contact support.
- Megan
Hey db2024ukmcr!
What options to you see when trying to contact our Support? In any case, if you're having trouble I can open a ticket on my end for you, just let me know.
- Can can you please open a ticket for me please?
It says there are no support options on my plan. - Megan
Sure thing db2024ukmcr!
I just sent you an email, I'll be more than happy to see you there. Cheers! š
- Nice
