Cancel subscription button isn't showing up.

Did you use your phone or tablet to purchase the Dropbox trial?

Please refer to the link below for the cancellation steps:

https://help.dropbox.com/plans/cancel-mobile

I registered my subscription on PC but I’ve tried unsubscribing on both. I went to my phone to download the Dropbox app and it only shows that my plan is the Essential Plan.

There is no “manage my subscription” or anything relating to cancelling it. I tried pressing on the “your plan” tab and it does not do anything unfortunately.

Dropbox does not allow me to contact customer support with my plan either despite it being a trial of the Essential version, so I have no clue what is happening.

Did you try to clean your browser's cache or using another browser?

Did that just now. My manage account page looks the same unfortunately. Still no option to cancel trial 😞 I can't contact customer support either.

Try to visit the Support page while you're NOT signed in to a Dropbox account.

Don't worry, you still have plenty of time to cancel the trial plan. You have until October 9th, according to your screenshot

I have a submitted a request, will keep this thread updated until it has been resolved. Thank you so much for your help 🙂

Yes, and please mention your ticket number here so the community admins can help you follow up with it.

Thanks for your ticket number yebus!

An agent will be with you shortly, hang tight! 

Hello Megan, I have the same situations, can you help me to solve the problem? I already sent the submission for get help, my ticket number is Ticket #24885785: Submission from Get Help