Can't access previous bills after switching to Basic plan

Hi TRC Comms, thanks for bringing this to our attention.

Just for clarification, are you attempting to access this page when logged into your Dropbox account?

Was this for a personal plan, or a Dropbox team plan?

This will help me to assist further!

Hi Jay, 

Thanks so much for your excellent customer service and such a quick reply! Yes, that is the page we are trying to access. It comes up with an error as per below:

I'm not 100% certain but I think this set up as a personal 'Plus' - I know that we only had one email address to log in. Does this help at all?

Our paid account ended on 28 February 2025.

Thanks for the info, this would be for a personal account, so it should be possible to see the old payments on that page.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi Jay,

That would be really great if you wouldn't mind, thank you so much. I look forward to hearing from you at our email. 

Hey TRC Comms, I hope you're doing well!
I just sent you an email, in order for us to have a closer look into this.

Reply back to me, and we'll take it from there!

I'm having that problem. In my case it's probably due to a credit card cancellation due to fraudulent use. But, until Dropbox allows me to give them a new CC, there can be no solution.

Also, on my Windows 10 laptop I get an alert message saying "account is delinquent. Failure to pay will result in loss of stored data" or something like that.

Hi jagman653​, as your issue sounds a little different, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.