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Can't cancel Dropbox Essentials free trial (EDIT: SOLVED)
I just signed up for a Dropbox Essentials free trial.
Unfortunately, I can't find a way to cancel the free trial, despite searching for a solution in this forum, and despite trying to follow the directions in How to cancel a Dropbox trial (https://help.dropbox.com/plans/cancel-free-trial):
If you signed up for a free trial on a computer [which I did], you can cancel the on dropbox.com. To do so:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Manage account.
- At the bottom, click Cancel trial...
As you can see in this screenshot, no "Cancel trial" link/button exists on that page for me:
Please help!
EDIT: I found the problem, as well as the solution. A browser extension (uBlock Origin) was blocking the "Cancel Trial" button, for some unknown reason. I disabled the extension for DropBox.com, and the button returned.
5 Replies
- Hannah
Dropbox Community Moderator
Hey dddddddddddd, thanks for joining the Dropbox Community and happy new year!
I'm glad you were able to find the issue and resolve it.
If you need anything else, don't hesitate to let us know.
Have a wonderful day!
I am at wits end as well. I cannot cancel drop box essentials and have tried for several days to do so. I seem to be in a black hole with this issue.
- Nancy
Hey cjdavis2015, sorry to hear about that. Can you go to this page and send me a screenshot of the available space and plan you see there?
- Nancy
Thanks for that, cjdavis2015! From your screenshot, it looks like your Essentials trial has already been cancelled and your Dropbox account is now a free Basic one again.
Otherwise, you’d be still seeing the 3TB of space offered by Dropbox Essentials and not 2GB.
