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TuiAllen's avatar
TuiAllen
Explorer | Level 3
3 years ago
Solved

Credit card updated automatically; shows new expiry date, but I received an email to update card?

But I get anxious because they sent me an email asking me to update it. Why do they do this if its updated itself? Do I need to do anything?

Account Settings
Billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey TuiAllen, thanks for reaching out to our Community and happy Monday!

     

    If you take a look at the billing tab in your account settings, do you see the updated card info?

     

    If so, you should be good to ignore the email, unless the email went to a different address, than the one associated with your paid account.

     

    That would mean that you have a second Dropbox account you might need to look into.

     

    Let me know if you have any questions.

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TuiAllen, thanks for reaching out to our Community and happy Monday!

     

    If you take a look at the billing tab in your account settings, do you see the updated card info?

     

    If so, you should be good to ignore the email, unless the email went to a different address, than the one associated with your paid account.

     

    That would mean that you have a second Dropbox account you might need to look into.

     

    Let me know if you have any questions.

  • TuiAllen's avatar
    TuiAllen
    Explorer | Level 3
    3 years ago

    Thanks Hannah - that was helpful and reassuring. I clicked 'like' for your comment but it still says zero likes. not sure why.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Not a problem, Tui, don't worry. Thanks a lot for that!

     

    If you have any other questions, make sure to give us a shout.

     

    Have a great day! 🙂

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