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Forum Discussion
Dropbox Plus subscription not showing on my account
Purchased and was charged for dropbox plus, but it's not showing the increased storage allowance - only that I have paid and the allowance is stuck at my personal allowance
3 Replies
- Jay
Dropbox Staff
Hi keiramd, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?This will help me to assist further!
thank you for replying. Yes, there is an both an invoice and a receipt, payment, status says completed. The receipt also says payment approved. It has been taken from my account. My bank statement says Dropbox CCHELP IE.
I upgraded directly on the dropbox site.
- Jay
Thanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
