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Cgk222's avatar
Cgk222
New member | Level 2
2 years ago

Feeling a little duped, after being upgraded from Plus to Essentials

So, they recently upgraded me for "free" from my Plus Plan ($9.99 / month) to the Essentials Plan ($18 / month). I renew in June 2024 (I pay yearly) and I just know they'll bill me for the new, nearly twice as expensive plan that i never asked for. This feels sketchy!

Dropbox Plus
Payments
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upgrades

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Cgk222! Hope you’re doing well. 

     

    First of all, can you please send me a screenshot of the past invoices/receipts you see on this page? I’d like to have a look, and see what happened. 

     

    If there’s any personal info showing, please make sure to mask it.

     

    Let me know when you’re ready.

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