Got a PayPal charge but I'm on a Basic account

Hey arturocruztorres, thanks for reaching out to us.

Do you see your latest payment on your payments page?

If not, reaching out to our support team would be the best next step in resolving this.

You can contact them by opening a private browsing/incognito window and going to this page.

Submit your request and let us know when you have your ticket number.

Thanks!

Hello Hannah,

Ticket #24670036: PayPal unwanted auto-renewal

Hey arturocruztorres, sorry to jump in. 

From what I can see, the ticket has ended up in a queue that’s not being generally monitored. Were you signed in to a Dropbox account while opening the ticket perhaps? 

If yes, no worries; we can go ahead and open a ticket for you instead, so that we can look into this.

Hello Nancy,

Any news? did you opened the ticket for me?

Regards,

Arturo

Hey arturocruztorres, happy Monday!

I just created a ticket number on my end for you. I'll see you there.

Thanks!