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Having trouble cancelling a Plus trial from Google Play
Hi,
I had to re-install Dropbox on a mobile as it wasn't synch'ing properly and as part of the process the Dropbox app forced me to take the 2TB subscription as a trial (i could not just reload), i choose the annual payment option and the payment method is Google Play Store.
I dont need 2TB of space so i am trying to cancel the trial which ends 9th July. However when i try to do this in the mobile app i click on 'your plan' (which states i have Dropbox plus) then click on how to cancel option, then click 'leave plus' it goes to a page that says 'manage subscription' but says we couldnt find your subscription. I then click the only option which is 'see current subscriptions' and it only shows the google one subscription i have, not the dropbox subscription.
I am at a loss how to cancel the dropbox annual subscription option via google play store - please help?
1 Reply
- Rich
Super User II
the Dropbox app forced me to take the 2TB subscription as a trial
Dropbox never forces a subscription or trial. It may suggest or offer it, but there's always a way to decline.
... the payment method is Google Play Store. ... it goes to a page that says 'manage subscription' but says we couldnt find your subscription.
If you're following these instructions and they're not working, you'll need to contact Google. Since you paid via the Google Play Store, Dropbox won't have access to your payment or subscription details. Only Google will be able to help you cancel.
