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Forum Discussion
Help with my boss' invoice.
I need a copy of my boss's dropbox.com bill. He is not available to log on and I need to submit a copy to accounting ASAP. The payment was made, just need a copy of the bill. Can anyone provide a phone number I can call?
Thanks!
abb
abritner wrote:
I need a copy of my boss's dropbox.com bill. He is not available to log on and I need to submit a copy to accounting ASAP. The payment was made, just need a copy of the bill. Can anyone provide a phone number I can call?
There is no phone number to call. Phone support is only available to Business accounts and it's handled via a callback initiated from the admin console of the account (need to be signed in to the account). Also, only your boss will be able to retrieve any information related to his account.
A receipt/invoice is available on the Billing page for the account. If your boss is unable to sign in, he needs to contact Support directly. Have him visit the Support page while he's NOT signed in to a Dropbox account, including these forums, and he will see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure he's not signed in.
- Rich
Super User II
abritner wrote:
I need a copy of my boss's dropbox.com bill. He is not available to log on and I need to submit a copy to accounting ASAP. The payment was made, just need a copy of the bill. Can anyone provide a phone number I can call?
There is no phone number to call. Phone support is only available to Business accounts and it's handled via a callback initiated from the admin console of the account (need to be signed in to the account). Also, only your boss will be able to retrieve any information related to his account.
A receipt/invoice is available on the Billing page for the account. If your boss is unable to sign in, he needs to contact Support directly. Have him visit the Support page while he's NOT signed in to a Dropbox account, including these forums, and he will see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure he's not signed in.
