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Forum Discussion
How can I cancel an old Dropbox Plus subscription?
Hi all, I am sure this has been asked before but couldn't find anything that quite fit my problem.
I have an old dormant Dropbox Plus subscription that I need to cancel... but the email address associated with the account has been deactivated many years ago. When I try to log into Dropbox on this old account, I get past the password entry and then get notified that a 6 digit code has been emailed to the deactivated email address (which I cannot access), so I cannot complete the authentication step to log into the Dropbox Plus account and go through the cancellation process.
I have tried multiple methods to contact Dropbox support but there does not seem to be a way I can actually talk to a person? How do I get in contact with someone from Dropbox so I can get this sorted out?
Thanks in advance
4 Replies
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- Jay
Dropbox Community Moderator
Hi Rilbriers, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Thank you Jay, I have raised this as suggested #25044963
- Jay
Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
Thank you, much appreciated
