Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MikeG1000's avatar
MikeG1000
New member | Level 2
8 months ago

How can I cancel my Dropbox plan, if I can't access my account?

I have 2FA set up so it says I need to enter the code sent to my old email account when i try to log in. However, the company which set up my email address I used no longer exists. 

I cannot log in and change my email (as the bot so unhelpfully suggests) due to the 2FA.

I will be billed unless I cancel the subscription.

account access
cancellations
emails

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 months ago
    MikeG1000 wrote:

    I want to cancel dropbox but don't have access to my old work email account

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!