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Forum Discussion
How can I update the payment info on my Dropbox account?
A few weeks ago, my credit card was hacked and cancelled. How do I update my Dropbox account to reflect the new card?
I have a desktop computer running Windows 11, a laptop running Windows 10, and a Samsung S21 Galaxy smart phone, and my wife has a Windows 11 laptop. I believe we have a Family Plan but not sure.
3 Replies
- Mark
Super User II
How do I update my Dropbox account to reflect the new card?
You should be able to do it at https://www.dropbox.com/manage/billing
That produces a message box saying "No payment or billing activity." What am I missing?
- Mark
What am I missing?
How do you pay? Is it via the website or a mobile store such as the Apple Store? If its on a mobile you need to update that.
If its via the website have what does http://www.dropbox.com/account/plan show? If its says BASIC you have logged in to the wrong account - the one you are on is a free one.
