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Forum Discussion
I can't access my paid Dropbox account, but I'm still getting charged.
I have been getting charged for a work Dropbox account that I had on my personal credit card for a full 2 years following the deactivation of that email account. I emailed Dropbox support several times and got ticket numbers with no reply. It's exhausting and infuriating that I've been paying this for 2 years. It is unacceptable. I did go into the billing form and hope that works, but trying to put this here in case someone finds it and is able to help otherwise.
6 Replies
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- Nancy
Dropbox Community Moderator
I’m sorry to hear about your experience, banana0808.
To clarify first, had the Dropbox account in question been upgraded through iTunes or Google Play, by any chance? Or was it upgraded directly via www.dropbox.com?
This will help me guide you further.
Keep me posted.
It was all done via Dropbox.
- Rich
Super User II
I emailed Dropbox support several times and got ticket numbers with no reply.
Please reply with your ticket numbers.
Also, keep in mind that opening multiple tickets usually delays the response, as each new ticket puts you back at the end of the queue.
I hear you but the last ticket was submitted a full year ago. Do you work for Dropbox? Why do you need my ticket numbers?
- Nancy
Hi again, banana0808. I just logged a new ticket for you, so that we can look into this.
Please check the inbox of your Community email address and reply back to me; we’ll go from there.
- Rich
I hear you but the last ticket was submitted a full year ago. Do you work for Dropbox?
No, I don't work for Dropbox. I'm a Super User; someone that volunteers their time as a moderator of these forums, helping where we can.
Why do you need my ticket numbers?
I don't need your ticket numbers, but if they were recent and you posted the numbers, then a Dropboxer such as Nancy could look them up in the system. If you look around the forums you'll see plenty of posts from Super Users, such as Mark and Myself, and Dropboxers asking for ticket numbers so they can try to help speed things along.
