I can't cancel my Dropbox for teams trial

Sorry to see that you're having an issue cancelling your trial, louisgabrielcy.

Can you please send me a screenshot of what you currently see in your plan page here?

If you log in to your account from a different browser, do you get the same behavior when you try to cancel your trial?

Keep me posted and we'll go from there.

Yes this is the screen -> 

i also tryied from Safari and Chrome . 

Thanks for the screenshot, Louis.

Would you mind reaching out to our support team, so they can investigate this internally?

To do so, you'll need to open this link from a private browsing/incognito window and submit your request.

Let us know when you have your ticket number.

Hi louisgabrielcy,

I believe you have already requested to cancel the trial and it is scheduled to cancel at the end of the 30 days, however, you will have to pick a plan for this either with the Standard Plan 5TB or the Advanced Plan 15TB ( which you currently trialed) as you are currently using 3.8TB already . Please reach out to our Chat or Support team for further assistance. You can click this link : http://www.dropbox.com/team/admin/help  or http://www.dropbox.com/get_help  and choose the Chat support. 

Thank you.