Forum Discussion

Alex_I's avatar
Alex_I
New member | Level 2
2 years ago

I can't cancel subscription free trial mobile.

I installed the app and signed up. I was automatically assigned a free trial plan. I did not activate any other, but I was notified in the app that in a month the payment will be automatically debited and assigned a paid plan. I read all the instructions, but I can not cancel my plan. I do not have a tab anywhere with cancellation of the current plan. I ask the administration to cancel my subscriptions and future payments.

cancellations
Plans

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Alex_I, welcome to our Community! 

     

    What do you see when visiting your account's plan page right here? 

     

    Did you upgrade using Apple or Google PlayStore by any chance? If so, can you try following these steps? 

     

    Let me know more, and we'll take it from there!

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