Forum Discussion

yahyaalen's avatar
yahyaalen
Explorer | Level 3
2 years ago

I can't change my billing cycle from annual to monthly.

Can't change payment time from annualy to monthly, and I can't downtrend the the plan

billing
downgrade
Payments
Plans

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome to our Community, yahyaalen!

     

    What’s the current plan you see on this page? 

     

    Are you getting any errors, when trying to update your billing cycle, or does the option not appear at all? 

     

    What happens if you try to downgrade your Dropbox account instead?

     

    Feel free to send me a screenshot too, if you think it'll help.

     

    Keep me updated.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How are you paying now? Is it via the website or a third party such as Google Play?

     

    Have you tried clearing cache and cookies?

  • yahyaalen's avatar
    yahyaalen
    Explorer | Level 3
    2 years ago
    Via website,
    No I haven’t how can i ? Will I lose my files stored ?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    No you wont loose your files as its just internet temporary files. 

     

    Try following this. 

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