We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

FXman's avatar
FXman
Explorer | Level 3
2 years ago

I can't contact the support team for a refund.

I found DropBox on the web. 

I thought it would be helpful for something I was working on.

I sign up for and was billed on my Visa for $17.91, I deleted my account, and told them,  I would r not request a refund for the first payment. I thought the whole thing was resolved. But no, they took another payment on my visa again for $17.91. I tried to find a customer service phone number, but of course they don't have one. I tried other means but trying to contact billing, to explain the whole ordeal but to no avail. This is a ripoff, and I am going to advertise there scam so other people get caught in this scam. I  will be cancelling my card and contacting the Better Business Bureau in there area. If there is anyone else caught up with similar issues , let me know. FXman  

5 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    FXman wrote:

    I sign up for and was billed on my Visa for $17.91, I deleted my account, and told them ... they took another payment on my visa again for $17.91.


    You can simply contact Support and they will resolve the matter for you.

     

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • FXman's avatar
    FXman
    Explorer | Level 3
    2 years ago

    Thanks for your suggestion, but I tried that and it was another runaround.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey FXman - if you're still having issues with this, would it be OK if we reached out via email, to have a further look internally? 

  • FXman's avatar
    FXman
    Explorer | Level 3
    2 years ago

    yes I would appreciate that if you would. I simply want to quit DropBox and any more payments.

    My email is removed

    Peter

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email FXman!

     

    I'll be happy to continue there, cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!