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I can't find a way to contact support regarding a billing issue.
This has to be the abosolute worse support system for a company I've ever encountered.
You can not directly access anything. Phone no's listed are no longer good. Email address for support are no longer a supported email box and you provide no real help in reaching anyone via email or phone or text. with a billing question.
I can't find anywhere on my account, what type of account I have and when you call for a rep to call you back, you want me to list some time of an acct code which again is not listed anywhere on my account.
I need to speak to somone in billing/subscriptions.
1 Reply
- kirksuzukiii
Dropbox Staff
Hi memo2js ! I apologize for the inconvenience you have experienced. I understand that you are seeking assistance with changing your credit card details. I'm here to help you.
Have you tried using the credit/ debit look up tool? https://www.dropbox.com/payments/find_receipt
If you need further assistance from our support team, please fill out this form directly: https://www.dropbox.com/get_help/billing-issue/refunds-logged-out/logged-out-form to create your support ticket. Kindly ensure that you are not logged into any of your accounts.
