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Forum Discussion
I can't redeem my Dell license key for Dropbox Plus; I'm told to contact support.
I have 3 Dropbox Plus keys I purchased from Dell that I would like to redeem to my Dropbox acccount. When I try to redeem the keys I experience the following:
- Go to https://www.dropbox.com/pro/redeem_key
- Attempt to redeem key
- Receive the following error:
3 Replies
- Nancy
Dropbox Community Moderator
Welcome back to our Community, Buey! Hope you’re doing well.
I can see you had a similar request about a year ago and Mark replied to you here.
Can you please have a look and let me know if his suggestion helps, or if you need further assistance? If you end up opening a ticket with our support team, feel free to send me your ticket number, as well.
Keep me posted for any updates.
Hi, I have tried http://www.dropbox.com/coupon, but that didn't work.
The Dell page and emails also make no mention of a validity / time limit. I have been unable to contact them so far.
The only thing I can use when not logged in using that support link is the chatbot, which doesn't lead anywhere. I also can't open a support ticket because I'm currently not on a paid plan.
