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Forum Discussion
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox
i Took to our when I was working in case colleagues needed to send files etc. When I retired I think some payments went to my personal card.
Money has been going out for years! When I come saw payment last Jan I tried to tried to cancel, I finally got on the right page and was sent a long code to enter, time after time the site crashed and I could not complete. I tried to get my back to cancel but even tho they ‘technically’ stopped payment the Dropbox system uses a different ref number each time and so the payment is taken again!! I keep signing in to try and cancel again but seem to be getting into a new account that my attempts have triggered and so it has no information re my actual account and even they ‘new’ account seems to have no ‘cancel’ tab!!
I am intelligent, sane, persistent, honest, and I cannot cannot find anyway to contact Dropbox to sort this out. No phone number ( god forbid!!) and any email o have sent to help desk no answer ever!! Except standard emails sending me to yet more pages of advice nor of which do the job!!!
why why why can I not get in touch with real person in Dropbox - I know them have millions and millions of customers and traditional phone desks would not support all the queries but when w etching else has failed there is NO EXCUSE for the maze of ‘help pages ‘ it s negligence, there are many post on here with similar stories. I feel as if I am being legally robbed!! I am payed £95 in January and £95 in April , my back cannot stop it, I not and never have used the service, I am retired I a pensioner and I am being robbed and I cannot talk to anyone directly, it’s a disgrace!!
can someone please advise hot to talk to at email a real person in Dropbox??
many yhx
bill
19 Replies
- Nancy
Dropbox Community Moderator
Hi BillH, I’m sorry to hear about the situation.
I could log a ticket for you instead, so that we can check this further via email; however, I’d like to ask you one thing first.
If you check your bank statement, do you see any reference to iTunes/Google Play next to your Dropbox charges? I’d like to make sure that your Dropbox account wasn’t upgraded via a third-party app, in which case we won’t be able to locate the charges on our end.
Let me know and we’ll go from there.
No reference to Google or itunes
Site won’t let me publish as invalid html address
sl once agin the site is not being simple to use!! Increasing frustration!
thx bill
Nancy I tried to leave extra info re ID on bank payment but would not let me publish!! Bill
- Nancy
Hey Bill, don’t worry about it. Do you have access to the email address that’s linked to your Community profile here?
If you do, I can message you directly to that email and we’ll further look into this internally.
I should do!
I think it’s bill@ oxxxx,com so try that if you have it or let me know it’s another and I’ll know which one. I have acces to my 2 old addresses.Hi Meghan
Couldn’t see email after pressing ‘here’ as indicated but it doesn’t matter I only have 3 emails and I’ll find your email easily. I’m getting these notifications via billhmxx and Thats fine look fwd to connecting. Bill
Hi Meghan Juts and afterthought! The only email I can’t access in one with London in address! So if it’s that one we need to do something else. If it’s not then I m still awaiting your email can you come back asap Please many thx
bill
I was contacted by Nancy at Dropbox at 1020 am after my post and had a couple of exchanges. My post was then picked up by Meghan was attempting to contact me Directly via email. This had not worked and I ha tried contacting both but no reply. I am grateful for their attempt to help but were we again, after literally months of tying to get in touch with Dropbox I have been 11 hours on and off today and still no further forward. This cannot be right! Why is one of the worlds major on live services unable to can’t me t so e the problem afte I have tried and tried and tried to follow all requests!
Please please can someone contact me to help! My bank cant cancel payments, I cannot get thru to cancel payments and seek refund and now contact form Dropbox has stopped after 11 hrs of attemptscan someone help??!
many thx
bill
