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Forum Discussion
I had cancelled my Dropbox plan, but I just realized they keep on charging me each month.
I had cancelled my Dropbox account in July of last year. I am not sure why Dropbox left my account open, but I never got any notifications whatsoever that they were continuing to charge my account $12.74 each month since then. Not even a monthly receipt. The only way I found out is because I got an email from Dropbox recently, after closing the credit card on file, saying my account has been downgraded. My useage history over the past year is confirmation that I have been dormant with no intentions of using a personal Dropbox account other than sharing photos for a one-time project. I use my corporate Dropbox account, so I had only opened this one for that one-time purpose. I reached out to Dropbox but never heard back. This pricing structure and refund policy feels predatory. Has anyone else had this experience? Thank you.
3 Replies
- Nancy
Dropbox Community Moderator
Welcome to our forum, racimi01, and thanks for posting this here.
Even if your Dropbox account was downgraded back then, it’d still be open after that and remain a free Basic account (a Dropbox account can only be deleted if you take this action on your end, or if it’s been more than a year since it was last used, in which case it may be subject to deletion by the system after that).
Since you mention you had previously cancelled your plan though, did you receive any kind of confirmation on your end about it? If yes, feel free to post a screenshot of it here.
Other than that, please share with me any ticket numbers you may have and I’ll investigate this further.
Keep me posted.
Hi and thank you for responding so quickly! Slight correction to my original post: I am not seeing any cancellation confirmation, but I had not realized that this was an auto-renew so I should have been more clear about that as in this case that detail matters. So, I am questioning the ethics of the auto renewal. That should absolutely be opt in. I had no idea I was being charged this entire time. Judging by posts/comments from many others in this forum, and others like Reddit, etc., it is clear that this is a common occurrence and that Dropbox knowingly does nothing about it. My usage history should show that I was completely unaware I had an active account. Please let me know if this can be rectified. Thank you.
- Nancy
Thanks for clarifying that! Now, since we don’t have account visibility here on the forum, I’d suggest switching over to email next, so that I can further assist. If that’s OK, I can message you to your Community email address here.
The only thing I’d like to ask you before that is whether you see any reference to iTunes/Google Play, when viewing your Dropbox charges in your bank statement. If you don’t, I can email you next.
