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I have been charged twice for an old work Dropbox Account, email has been deleted.
I have been charged twice for an old work Dropbox Account for an email that I no longer have access to, and has also been deleted. I need to delete the account, but can't access the email. I would also like to get a refund.
Thank you
5 Replies
- Megan
Dropbox Community Moderator
cHi Sophiegrrose1991, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
Thank you, I have just sent through my info!
- Nancy
Sophiegrrose1991, do you mind sharing your ticket number with us? We can leave an internal note as well this way.
Sure, it's #24836093
Thank you
- Nancy
Thanks for that, Sophiegrrose1991! I've located your ticket and left an internal message to our team, as well. They'll get back to you when they see it.
