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Forum Discussion

spepito's avatar
spepito
Explorer | Level 4
2 months ago

I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.

Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them. 

I just noticed at my online banking that they've been deducting money from my bank account since November 2024! every. single. month. 

Any advice??????? It's really annoying that I can't give them a call. 

cancellations
Payments
Refunds

17 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey spepito! Thanks for posting about this on our forum. 

    Can you send me any ticket numbers you may have, so that I can take a look for you? 

    As for the monthly charges you keep getting, can you please check your bank statement and let me know if you see any reference to iTunes/Google Play, next to your Dropbox payments? I’d like to make sure that you’re being billed directly from Dropbox and go from there.

    Let me know what you find.

  • spepito's avatar
    spepito
    Explorer | Level 4
    2 months ago

    Hi, yes I'll attach it here. This is the latest deduction I have. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for that, spepito! Can we go ahead and log a ticket for you then to the email address you’ve linked here on the forum?

  • spepito's avatar
    spepito
    Explorer | Level 4
    2 months ago

    yes please I really appreciate your help 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey spepito, let me jump in here!

    I just sent you an email. Reply back to me as soon as possible, and we'll take it from there.

    Cheers!

  • spepito's avatar
    spepito
    Explorer | Level 4
    2 months ago

    Hi Nancy, I didnt get a reply from my email. Any updates??

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    spepito wrote:

    I didnt get a reply from my email. Any updates??

    Support doesn't work on the weekends so you'll need to wait until Monday, at the earliest, for a response. Nancy would have created a ticket for you, but it's the Support team that needs to handle it.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    If you want any follow ups you need to reply to the emails from Support. 

    Remember replies can take a few working days to be responded to.

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