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Forum Discussion

Miss NiX's avatar
Miss NiX
New member | Level 2
2 years ago

I keep getting prompted to start a trial and can't access my files

My drop box will not allow me access to my stuff. It keeps making me do a 30 day trial of something. Every time I tick no thanks continue with basic it comes up again and won’t go away!
File access
Plans

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for joining our Community, Miss NiX.

     

    How are you trying to access your account? Through the Dropbox website or the mobile app?

     

    If you go to your all files page directly, can you see your files?

     

    Let me know!

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