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I keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.
Imntrying to view my plan on android 14 Samsung S24+
I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error.
The info it shows is insufficient and not helpful
How can I solve this issue?
13 Replies
- Nancy
Dropbox Staff
Welcome back to the forum, Rombout V.!
Can you send me a few screenshots of what you see on your end, when opening your Dropbox mobile app and going to your Account tab?
Also, since your email address will be showing on the screenshot, please make sure to mask it first.
Let me know when you’re ready.
I can't attach inages here on mobile browser.
When I got to this website on desktop. I see tons of errors in the notifications page. It show something for a split second and the text disappears
Weird, as i just tried to see a network log log and see if i could catch parts when its was loading. I got this server error showing. Couple seconds later and now it all works
Server erro showing
Now it worksAnother issue i still see there. They are marked as read, even when you dont click them as soon as the page loads. In the screengrab you see unmarked notifications, when i reloaded the page, they were unmarjed
Okay i found the this page through a search. This website has serious issues.
PS why is it so hard to add images here. Thats not really helpful!Error
Profile overview
PS here's all the errors from the notification section of this website
- Nancy
Thanks for the screenshots, Rombout V.! They really help.
Regarding the error you’re getting on the mobile app (when trying to view more details on your Dropbox plan), are you having any issues if you open your Google Play app directly and view your Dropbox subscription from there?
Also, about the Dropbox website, are you seeing similar errors, if you open it via a different browser?
I have a free plan, does that matter?
I don't have a subscription for anything. But it shouldn't matter, it should show something inbelieve, even if you don't have a plan.
I'll try to view it in windows browser. On chrome mobile in also get a blank notifications page, so probably same errore
Yes, same in Microsoft Edge
- Nancy
Thanks for all the screenshots you’ve shared! I’d like to ask you to take this one step further and test the behavior on the website from an incognito window, as well. Are you receiving similar error logs then?
As for the notifications on the Dropbox forum, it’s expected to see them all marked as read, if the page was refreshed in the meantime.
