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Forum Discussion
I paid for a Plus plan, but my account hasn't been upgraded.
Buongiorno,
Ho acquistato il piano Dropbox Plus ma continuo ad usufruire di un Piano Standard, qualcuno può aiutarmi a gestire la cosa?
Grazie
Goodmorning,
I purchased the Dropbox Plus plan but I continue to be on a Standard Plan, can someone help me manage this?
Thanks
4 Replies
- Megan
Dropbox Community Moderator
Hey Maurizio75 , thanks for bringing this to our attention.
How did you upgrade the account? Was it directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?
Provided that you upgraded through our website, can you use our look up tool in order to locate the account the charge is coming from?
Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts.
Keep me posted!
Buongiorno,
dovrei averlo effettuato direttamente dal sito.
Grazie
Good morning,I should have done it directly from the site.
Thank you
Cosa dovrei fare esattamente?
What should I do exactly?
- Nancy
Ciao anche da parte mia, Maurizio75! Se controlli l'estratto conto, vedi un ID transazione di 12 cifre accanto agli addebiti su Dropbox?
In tal caso, puoi usarlo nella pagina che Megan ha linkato qui sopra per verificare per quale account Dropbox hai ricevuto l'addebito.
Vedi esattamente lo stesso indirizzo email di questo nei risultati?
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Hi from me too, Maurizio75! If you check your bank statement, can you see a 12-digit transaction ID next to your Dropbox charges?If yes, you can use this at the page Megan linked above to double check which Dropbox account you’ve been billed for.
Do you see the exact same email address as this one in the results?
