I paid for a Plus plan, but my account hasn't been upgraded.

Hey Maurizio75 , thanks for bringing this to our attention.

How did you upgrade the account? Was it directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?

Provided that you upgraded through our website, can you use our look up tool in order to locate the account the charge is coming from?

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts.

Keep me posted!

Buongiorno,

dovrei averlo effettuato direttamente dal sito. 

Grazie

Good morning,I should have done it directly from the site.

Thank you

Cosa dovrei fare esattamente? 

What should I do exactly?

Ciao anche da parte mia, Maurizio75​! Se controlli l'estratto conto, vedi un ID transazione di 12 cifre accanto agli addebiti su Dropbox?

In tal caso, puoi usarlo nella pagina che Megan ha linkato qui sopra per verificare per quale account Dropbox hai ricevuto l'addebito.

Vedi esattamente lo stesso indirizzo email di questo nei risultati?
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Hi from me too, Maurizio75​! If you check your bank statement, can you see a 12-digit transaction ID next to your Dropbox charges? 

If yes, you can use this at the page Megan linked above to double check which Dropbox account you’ve been billed for.

Do you see the exact same email address as this one in the results?

Ciao Maurizio75!

Ti ricontatteremo per confermare se il tuo problema è stato risolto o se hai bisogno di ulteriore supporto. Siamo qui per aiutarti in ogni caso.

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Hey Maurizio75!

Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.