I paid for Plus Dropbox, but my account still remains as Basic

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Sharon_ wrote:

I paid for this year, and my dropbox still not reflect the change after I made payment.

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Are you sure you upgraded your existing account, and didn't create a new one by mistake? It's a pretty common thing to do. Use the credit card charge lookup tool to verify the account you upgraded.

yes, i confirmed its same email address. i tried to restore purchase in apps but unable to. and there is no customer support to reach, its frustrating.

Hey Sharon_, hope it’s OK to jump in. 

Can you send me a screenshot of what you see on your Plan page here? 

Here’s how you can upload it to the forum afterwards: 

I paid $11.99 on Sept 20th and my account is now saying i don't have enough storage space even though the $11.99 plan should be more than adequate.  Does the monthly subscription go 30 Days from when purchased or by end of the month?  Of course I can't get anyone from Dropbox support to handle since they consider me a non paying customer 

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Alessi wrote:

I paid $11.99 on Sept 20th and my account is now saying i don't have enough storage space even though the $11.99 plan should be more than adequate.

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Are you sure you upgraded your current account and didn't end up creating a new one? Use the credit card charge lookup tool to identify the account that you're paying for.

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Of course I can't get anyone from Dropbox support to handle since they consider me a non paying customer 

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You can still contact Support for a billing issue. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues