Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.
I have a red credit card expired banner that won't go away. This started when I upgraded my account.
4 Replies
- Nancy
Dropbox Staff
Welcome to our Community, Jeff Dominic Price!
If you check the current payment method that’s linked to your Dropbox account, does the system show that it expires soon?
If not, can you try to re-enter your payment details in the system and let me know if the error persists?
In case it does, feel free to send me a screenshot of it, as well.
Keep me in the loop.
I did re-enter the credit card details. The banner is still there.
- Nancy
Thanks for giving it a go, Jeff Dominic Price. From what I could find in the meantime, you also have a support ticket with our team and it’s been sent over to our specialists.
Since they’re investigating this already, I’d suggest continuing with them directly and replying to their latest email; they’ll further assist you after that.
They are asking for screen recordings and they don't seem to be able to resolve the issue. I have asked them if they are aware of this and they have not responded, even though it is clear that this is a dropbox problem. Unfortunately, my subscription was just renewed, so I will have to deal with it for another 11 months, but will drop dropbox if they don't fix it.
