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Abby Shapiro's avatar
Abby Shapiro
New member | Level 2
24 days ago

I was billed for a new subscription that I canceled last year and I want a refund

I canceled a plan last year, took out my credit card info, and I was just billed for this year. I don't want the subscription and want a refund. How do I solve this?

Billing
cancellations
Refunds

1 Reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hey Abby Shapiro - thanks for bringing this to our attention.

    May I reach out via email to have a further look internally? 

    Let me know and we'll take it from there.

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