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I was charged immediately, even though I selected the 30-day trial.
Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged £9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money 😞
3 Replies
- Jay
Dropbox Staff
Hi missK0218 , thanks for bringing this to our attention.
As it sounds like you upgraded via the Dropbox mobile app on iOS, you'd need to request the refund from Apple, as they would handle it directly.
We wouldn't be able to assist with any purchases on the iTunes store.
If you have any further queries, feel free to message back.
Unfortunately, I also met with the same issue.
- Mark
Super User II
You are automatically charged after the free trial as the emails and warning messages tell you.
You need to contact support for assistance, but, refunds are only issued where legally required: https://help.dropbox.com/plans/refund
