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Forum Discussion
I was on a trial, but I got charged. Can I get a refund for a monthly subscription?
Hey I have been use Dropbox for about 9 or 10 may it's like trials free and I use my debit card for do that membership, but I get charged about US$22,19without my permission on 15 may , ain't never agreed about to continue the subscription on Dropbox ,I just want use that free trial not full month subscription please refund that for me I really need that money...
4 Replies
- Mark
Super User II
but I get charged about US$22,19without my permission on 15 may
You did give permission - you agreed when setting up a free trial that once it was finished you'd pay for a subscription OR cancel it before the subscription started. This is made very, very, clear when setting up.
Refunds are usually non-refundable. However, the only people who can help are Dropbox themselves via http://www.dropbox.com/support OR if you paid via a mobile device your app store.
What ?!! But at least they make a reminder for me to continue that subscription ,I didn't get that but I checked my email they get charged me on 10 may but is failed idk why and after that day they get charged me on 15may, I don't want that subscription , I just use that for couple day to use that free trial and I don't using again , I don't never agreed to continue that subscription , Is like stole someone money you know that, I really really need that money i have to pay my rent with that money i have no job again that's why I come to this community to ask this...
- Rich
I don't never agreed to continue that subscription
As Mark stated, you had to agree before you started the trial. It's made very clear up front that if you do not cancel before the trials ends, it will convert to a full subscription.
You can try contacting Support as Mark suggested, but they may not offer you a refund.
- Mark
I just use that for couple day to use that free trial and I don't using again
Dropbox system doesnt know that though - all it knows is you took a free trial, you willingly gave it your payment details to be charged after said free trial and then you used it. You didn't tell Dropbox to cancel it so it charged you - as you agreed.
Unfortunately, as has been said the ONLY thing you can do is ask Dropbox for a refund, but, as per agreements which you agreed to there is no legal obligation for them to do so.
