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Forum Discussion
I was suddenly charged for a yearly plan, instead of the monthly subscription.
Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??
7 Replies
- Rich
Super User II
I always pay monthly and Drop box helped themselves to the whole year!
Dropbox can't do that on their own without input from you or someone else.
First, check your Plan page to see if your account actually says that it's being billed annually instead of monthly. Also, check your Billing page for a list of recent transactions. What do you see?
If everything checks out there, use the credit card charge lookup tool to verify that the yearly charge was for your account.
anyone else have this and had success in reverting it??
If it's not a legitimate charge, they'll take care of it for you, but check the resources above first, so we can figure out what the issue is.
After that, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.
- Rich
Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.
And did you check the pages I linked above? What do they say, monthly or yearly? Did you check the account associated with the charge using the lookup tool?
Dropbox cannot just change your subscription from monthly to yearly on their own. I suspect the charge is for a different account.
Yes checked it all i have just one account. It is very odd and very unnerving. Can you help?
are you drop box or will they come back to me with an answer?
