I'm trying to see which Dropbox account I'm being billed for, but my details aren't accepted.

Hi GemmaB, thanks for posting this here. 

Just to clarify, there's nothing related to iTunes/Google Play, when checking the Dropbox transaction you see in your bank statement, correct? I’d just like to make sure that these are direct Dropbox charges instead.

If they are, I can go ahead and log a ticket for you. We can look into this further this way. 

Let me know what you find.

Thanks Nancy.  I can give you the full description but there's no mention of that.  It just has 'Dropbox' and then the twelve character reference.  

Please log a ticket. Happy to discuss over email as well.

No problem, GemmaB! Please reply to my email, when you see it, and we’ll look into this further.

Your problem would be solved very easily if they weren’t afraid to talk to their customers.  The lack of customer service is disheartening.  I am questioning my decision to continue my subscription because of their policy. I am actively looking for a company that will speak to you.   

Hey Etoddler, have you tried to reach our support team and you had trouble doing so? 

If yes, please send over any ticket numbers you may have, or post more details on what you'd like help with regarding Dropbox, and I’ll be more than happy to help.

Thank you. Did you receive my reply? 

Hey GemmaB, I see your reply in the ticket you have with Nancy, so rest assured that she will get back to you the soonest possible.

Yes, but like the current thread, it took multiple attempts, and a simple phone call would’ve been able to fix what I needed.  My comment was more about how horrible it is when you can’t get a hold of anyone at a company and it’s a Tech Bro  mentality when you rely on this format to be your only form of communication.  I am the only one in my company that uses the service and they wanted to put on 25 to 30 more people.  They refused to even consider your company because I can’t even get someone to call me back when I asked three times.  I do not consider that great customer service, and for those of us over 50 to make the decisions for our company, this does not fly.   We just think you’re afraid to physically talk to your customers.  We would pay more for companies that have phone numbers and they are, they just settled on a company today.   I can’t believe there’s not one phone the entire company that works.