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P_P's avatar
P_P
New member | Level 1
6 months ago

I'm unable to cancel my Basic trial via my Google Play account.

I am attempting to cancel the Basic Subscription BEFORE the trial period ends and none of your instructions are working.  I installed the app on my Android phone; there is no Step #4 ("How to Cancel") and Google Play doesn't even recognize the app!  So much trouble, so little time.  What to do next?

Android
cancellations
Dropbox Basic

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey P_P! Thanks for posting on the Community today. 

    Dropbox Basic is a free plan, so there are no trials or charges for using it. Do you mean that you upgraded your Dropbox account to a different kind of trial perhaps, like the Plus trial, and you did it via the Google Play app on your phone?

    If yes, feel free to send me a few screenshots of the trial you see on your end and of what appears when trying to cancel it.

    Keep me in the loop.

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