Forum Discussion

ArsalanButt's avatar
ArsalanButt
New member | Level 2
1 year ago

Issues with redeeming the HP Dropbox promotion for my new laptop

I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated. 

Plans
Promotions
Storage space

7 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid. 

     

    In terms of the promo have you ever had a space boost from Dropbox before for a new device?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for clarifying that for us ArsalanButt 

     

    Would it be OK if we reached out via email to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    I just sent you an email so that we can investigate ArsalanButt - please have a look at your inbox and we'll take it from there. 

  • DeVollCJ's avatar
    DeVollCJ
    New member | Level 1
    1 year ago

    This just happened to me as well. Incredibly frustrating. 

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