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I've been charged even after cancelling my plan.
Hi there
I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me
"
Submit a request
This support option is not available with your plan
"
Please can I receive an email from a human so I can attempt to resolve this issue and receive a refund.
3 Replies
- Rich
Super User II
This support option is not available with your plan
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thats very kind of you Rich, but I don't have a sign in issue, I need help contacting support for a billing issue, when the only support option advertised is this forum.
I have found and logged a request using this form, which may help others in future, in case this forum doesn't work for you: https://www.dropbox.com/get_help/billing-issue/other/logged-out-form?utm_source=sup&utm_content=chatbot
- Megan
Dropbox Community Moderator
Hey nicolasblank, thanks for posting here!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Thanks!
