I've paid for a Dropbox subscription, but my space remained 2GB.

Have you upgraded the right account? How did you upgrade? 

Its very common that people accidentally upgrade a different account if on mobile for example,

andhika wrote:

ive bought the plan and the payment is successful.

Also, what payment method did you use? Credit card, PayPal, something else? If it was any service that works like a bank transfer, those usually take a few days to clear.

andhika​ just circling back to ensure your correct storage amount has been reflected and you're good to go. Let us know!

Hi! I checked and its not yet reflected, still 2gb

Hey andhika, thanks for the update!

Would you mind replying to the questions Mark and Rich asked in their replies above, so we can gather some more info on this and assist you further?

I have the same problem and it never gets fixed and they just charged me 119.00 for 2 gb

same problem year after year

Hey coldair, sorry to hear that.

If you're signed into a free Basic account, but are getting charged, it usually means that you have another account that's on a paid subscription.

Let's see what we can find about this, though.

Are the charges coming to your credit card or are you paying through iTunes/Google Play?

If it's a credit card charge, please use the billing info here, to find the email address associated with the paid account; is it the exact same one as the one you see in your free 2 GB account?

it is auto billing me through paypal

In that case, coldair, I'd suggest reaching out to our support team for further assistance.

The way to reach out to our support team is to go to this page from a private browsing/incognito window on your browser.

Fill out the form and submit your request.

Let us know once you have your ticket number!

thanks Hanna but when I follow the directions I do not get a form to fill out rather ir repeats my options as a non paying member. I can provide screen shots of my PP charges proving I paid but still I am stuck in limbo