Live chat support isn't available for my Essentials plan?

Hi mh34 

You arent on a trial are you? Support options are only available to paying users.

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

Not on a trial. Time is 9:50AM CDT yet chat is not available.

Hi mh34, thanks for posting on the Community.

What issue are you experiencing exactly that requires support? 

Could you attach screenshots showing the current plan on this page, and the support options you see?

This will help me to assist further.

Hi Jay , I'm currently trying to resolve a sync issue and have opened a ticket on that (#24402288)

I have also opened a ticket for the chat issue (#24411457) where I uploaded a video showing what you're requesting. 3 days and no acknowledgement on that ticket.

Thanks for the info, could you reply to the original ticket ID 24402288 with the video you mentioned in order to continue the support request from there? 

Creating new tickets can create unnecessary delays when handling a specific issue.

The tech in that initial ticket did not acknowledge the chat issue so I assumed he was ignoring it. It is a separate issue than the sync one, so it's probably better to have it in a separate ticket. No work on the chat issue has been done on that original ticket.

Thanks for the details, I've gone ahead and prioritized the new ticket in order to expedite matters on your behalf.

Hi mh34,

Our engineering team has informed me that the redirect has been fixed and chat should work properly now. Please let us know if you're still experiencing any issues. 

It isn't for me; I'm having the same problem reaching the live chat area. Also on Essentials plan.

Hey Hauman - sorry to hear about this. 

Does the issue persist after clearing your browser's cache or using another browser?