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onesoundschool's avatar
onesoundschool
New member | Level 2
2 years ago
Solved

Lost account info

I had a hellosign account and paid for the discounted yearly subscription last summer then I cancelled my account. I'm now reconsidering re subscribing but I can't find any history of my account. I've used my old email and changed the password but no luck

 

Andrew

  • Thank you Jay for your reply!

     

    I think I just re found access to my account by clicking an old clients signed document, so I think I'm good to go for now. 

     

    Thank you

     

    Andrew

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi onesoundschool, thanks for bringing this to our attention.

     

    Could you clarify on how you 'cancelled your account'? 

     

    Did you cancel your payment somehow, or delete your entire account?

     

    This will help me to assist further!

  • onesoundschool's avatar
    onesoundschool
    New member | Level 2

    Thank you Jay for your reply!

     

    I think I just re found access to my account by clicking an old clients signed document, so I think I'm good to go for now. 

     

    Thank you

     

    Andrew

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      No worries, glad you were able to locate your account!

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