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Kobi N's avatar
Kobi N
New member | Level 2
28 days ago

Monthly invoices - automatically send to email + ability to set unassociated email address

Hi

Im trying to understand why does the Monthly sub not getting invoices sent automatically to their emails? i dont think it requires any extra development as it exists for the annual sub.

Also, for a company like mine, we use a Virtual card system called "Mesh" which auto catalog invoices per charge of virtual credit card if it is sent to the card email address (which is not associated with the account.

i could find a way to select a specific address to set the email invoices to.

and the other option i have is to invite this "virtual email address" which will take a seat from my account.

Can those 2 things be added?

6 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    28 days ago
    Kobi N wrote:

    it exists for the annual sub.

    It doesnt I'm afraid. 

    Its a huge common complaint that receipts are not issued for payments. 

  • Kobi N's avatar
    Kobi N
    New member | Level 2
    28 days ago

    Hey Mark

    Thanks, i saw a previous Idea which a staff member said that it exists for the yearly sub, cant confirm for myself though.

    On paper it sounds like such a trivial thing to have.

    i would very much like a take from the staff on this.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    28 days ago

    It definately isnt on yearly - I pay yearly and while I do get a warning that I'll be charged and a notification that it will charge me I dont get any invoice through. I need to go and download that. 

    There also isnt any option I can see in notifications or billing to change this. 

    Its something which has been requested for, literally, years and never happened. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Hi Kobi N​, thanks for messaging the Community.

    As there is already a similar idea regarding monthly invoices on the Dropbox site, we have moved your post to the support forum. 

    Could you add a vote to this idea on the Community?

    This will help us to track the votes in one place!

  • Kobi N's avatar
    Kobi N
    New member | Level 2
    27 days ago

    Hi Megan

    Thanks!

    The Idea you mentioned include the automatic invoice to email but does not mention the custom email address for billing.

    Could you add that to the idea, i wouldn't want to drop it as its also very important to me and maybe others. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    27 days ago

    Hey Kobi N, in order to keep everything neat, and to not confuse the people that want to upvote it with two feature requests in one post, here's my suggestion:

    Would you be able to create a new idea with just the custom email address for invoices as your feature request?

    Here are some tips to keep in mind before posting an idea. Thanks a bunch!

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