Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
yeswolf
10 months agoNew member | Level 2
My Dropbox has an unused team in it & I can't use my own account
I am a filmmaker. My Dropbox was used a couple of years ago by a co-worker on a project I am no longer connected to. He created a Team in my Dropbox. I was able to remove all the files from that Team but I cannot remove the Team folder. This Team is no longer used by anyone. It seems he is the only person with access to that Team folder, the only person who can delete it because he is the Admin for it because he created it. It's in MY Dropbox account and I no longer have any way to contact him. I tried to open a new Dropbox account but it wouldn't let me because my email is already used on my old Dropbox account. How can I regain full access to MY Dropbox so I can use it? How can I remove that no longer used Team Folder from MY Dropbox? Is there any way to contact a live person at Dropbox to help me with this? All I can find is the Community Support (here) and the totally useless Chatbot. This is a major problem for me. I only have ONE email address and I don't want to have to log on to different email accounts to see MY Dropbox. Help, please! I am extremely stressed out over this situation. I upgraded my account to a paid account but it did not make any difference.
Unfortunately as its in a Team I dont think there is anyway of getting out of this - because actually when you are in a Team the account is 'owned' by the Admin.
2 Replies
- ClaudeDenis10 months agoNew member | Level 1
If there's an admin, they can disband the team or remove members for the fix.
- Mark9 months ago
Super User II
Unfortunately as its in a Team I dont think there is anyway of getting out of this - because actually when you are in a Team the account is 'owned' by the Admin.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!