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ddbhatt's avatar
ddbhatt
Explorer | Level 4
2 years ago

Offered Dropbox Basic Extra Plan $1.99 month but cant pay using UPI

Hello, I recently got the option for 50GB storage at 1.99 USD per month. When I clicked it and selected the UPI option to pay for the same, I got no payment options available on the PayTM Page.

 

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Dropbox Basic
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5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ddbhatt, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

  • ddbhatt's avatar
    ddbhatt
    Explorer | Level 4
    2 years ago

    Hi Jay,

     

    I tried doing as per your suggestions, but see the enclosed screenshot. This is what I got on trying to pay.

     

    Please advise,

     

    Thanks for your kind help.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot. Could you try doing a monthly subscription to see if this is allowed via UPI?

  • ddbhatt's avatar
    ddbhatt
    Explorer | Level 4
    2 years ago
    Sorry, I had tried that earlier and same situation at that time. Finally just used the other card option.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us in the loop on this and let us know if you have anything else to ask ddbhatt 

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