Paid for a Plus plan and it appears on my account but the additional space was not added

Question

I paid for a Plus subscription. It said it activated but storage still says 6gb, and wont let me contact support because I doesnt recognise the Plus.
it look surreal I am attaching some images.
It says that I am already on Plus but I got 6gb and I am stuck in a Loop.
I cant even contact support because this help support gimmick to get every buck from us wont let the normal accounts get help.&nbsp;
Any ideas?
&nbsp;

Hannah · Answer

Thanks for bringing this to our attention, icannotfindname.
That's pretty strange indeed; can we send you an email, to investigate this further?
Let me know.

icannotfindname · Answer

yes of course!

Hannah · Answer

Thanks, icannotfindname, I just reached out to you, so I'll see you there.

Forum Discussion

Paid for a Plus plan and it appears on my account but the additional space was not added

3 Replies

About Plans and Subscriptions

Need More Support

Related Content

My Dropbox account appears out of space, even though I've deleted everything.

Shared files from a deleted account still appear in my Dropbox

Share Folder doesn't appear in my account.

Additional permissions are required to access the following files

Unknown folder appearing: "Migrated Paper Docs"

Recent Discussions

I need contact information for my school to purchase a paid plan.

How to change from Plus to Professional, when I've been subscribed through Google Store?

I upgraded but instead of 3TB, it seems that I have 4.5GB. Why?

Increase the quota for the Dropbox Family plan

I paid for a Plus plan, but my account hasn't been upgraded.