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Yonathan Mesfun's avatar
Yonathan Mesfun
Explorer | Level 3
12 months ago

"Something went wrong" error when trying to upgrade

For some reason every time i try to upgrade my plan an error message shows up which prevents me to upgrading my account plan. This is extremely annoying and disgraceful from dropbox because I have a lot of clients waiting on photo deliverables but I cannot send anything since my plan cannot be upgraded nor will anyone from the dropbox team help out. How do I fix this problem so I can continue my work because this is extremely inconvenient. 

 

Payments
Plans
upgrades

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Sorry to hear about this, Yonathan Mesfun.

     

    Have you tried upgrading, while logged in from a different browser or a private browsing window?

     

    Let me know how it goes when you try that!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Yonathan Mesfun, let me jump in here too!

     

    Can we send you an email, in order for us to have a closer look, please? 

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