Forum Discussion

Yonathan Mesfun's avatar
Yonathan Mesfun
Explorer | Level 3
2 years ago

"Something went wrong" error when trying to upgrade

For some reason every time i try to upgrade my plan an error message shows up which prevents me to upgrading my account plan. This is extremely annoying and disgraceful from dropbox because I have a lot of clients waiting on photo deliverables but I cannot send anything since my plan cannot be upgraded nor will anyone from the dropbox team help out. How do I fix this problem so I can continue my work because this is extremely inconvenient. 

 

Payments
Plans
upgrades

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, Yonathan Mesfun.

     

    Have you tried upgrading, while logged in from a different browser or a private browsing window?

     

    Let me know how it goes when you try that!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Yonathan Mesfun, let me jump in here too!

     

    Can we send you an email, in order for us to have a closer look, please? 

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