Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Trouble Upgrading to Business with plan purchased through Apple App Store
Really need help here!
I am trying to upgrade my Plus personal account to a Business account to gain the teams functions as my business is expanding.
HOWEVER, when I choose to upgrade (either on website or on devise app) it tells me in a red error message at top "Your plan and billing information are managed externally".
SO, i got to my app subscriptions and cancel the subscription but then it is paid up already annually and does not revert my Plus account back to something basic that I can then upgrade to Busines and not through the Apple app store subscriptions.
I'm STUCK, and no way to call or chat with Dropbox.... I am hopeful this community might have some solutions, please!
Thank you!
2 Replies
- Mark
Super User II
Hi,
Unfortunately there isnt anything you can do here. You need to wait for your paid plan to complete and expire before you can upgrade to a different plan. There isn't a way around that.
All I can suggest is contacting support via www.dropbox.com/support and see if they have one.
Oh darn, that is not the solution I was looking for an frankly the worst case... I do appreciate you responding and I will reach out to Dropbox Support and cross my fingers...
