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Forum Discussion
Turning off the auto-renewal on an account that can no longer be accessed
I set up my daughter with a $119.99 Dropbox account to store her college files. She graduated and left the university, but she failed to cancel her Dropbox account. The credit card is associated with my account, so I have noted the auto-renewal charge now for two years (it just appeared over the weekend) but my account is not associated with hers.
I have tried to contact customer service with Dropbox but have failed to find any way to make contact. I am now working with my credit card company to contact Dropbox to stop the auto-charge. Can someone help me contact Dropbox to stop this annual bill? I am now retired and cannot afford this unneeded expense.
1 Reply
- Mark
Super User II
I have tried to contact customer service with Dropbox but have failed to find any way to make contact
How did you do this? Have you got the ticket numbers?
Can someone help me contact Dropbox to stop this annual bill?
Go to https://help.dropbox.com/billing/find-credit-card-charge as a first step and you should be able to use the account info on your bill and contact via there.
