Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Unable to claim promotion on my new HP OMEN computer
I got a brand new OMEN PC for Christmas and at first, there was Dropbox promo available in task bar (Win 11), but after installing the app from website the promo disappeared. It was supposed to be 25 GB for 12 months. I tried clean install but the pinned promo never showed up.
6 Replies
- Mark
Super User II
Thats why.
You have to install directly using the software already installed on the machine.
The only way to get it now would be a factory reset of the device to use the preinstalled version.
I did factory reset the PC but the promo did not show up.
- Mark
You will need to contact Omen support for assistance then. They will need to get that back on your machine to be able to claim it.
That was the first thing I did and they said they are not able to help me and that I should contact Dropbox support.
- Hannah
Dropbox Community Moderator
Hey 7wolwerine, happy new year!
Do you have a screenshot of the promotion that you can send us?
No, I don't. I only remember seeing it before in pinned apps where it later disappeared from.
