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Forum Discussion
Unauthorised charge on my Amex card.
We have not had a business account for some time. However back in March my Amex was charged $163.67. How do I get that charge reversed please?
- Jay
Dropbox Staff
Hi stuartdneal, thanks for bringing this to our attention.
Do you see any payments on your account on this page?
According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
- The charge is from Dropbox. It’s on my Amex statement for March
- Walter
Hey stuartdneal, sorry to jump in here.
I just wanted to mention that you can use our self-serve look up tool to identify the email address that's linked to your charge.
If you have further questions, you can use this form to reach out to our support team directly for further assistance.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.
If you end up doing this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.
Are you a robot? I have been round and round in this system trying to figure out how to reach customer service. I have lodged a payment dispute with my credit card company. Hopefully they can sort this mess out. I will never deal with dropbox again if I can possibly help it.
- Rich
Super User II
stuartdneal wrote:
I have been round and round in this system trying to figure out how to reach customer service.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
