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Forum Discussion
Upgraded to Essentials, got charged for it, being told I don’t have access to the features.
How do I fix this? Dropbox support isn’t available on weekends, but I need the option to disable downloads now to send some songs around to labels without them stealing records. Please help, it pulled from my account but won’t allow me to disable downloads. It states that I still have plus, and when I go to purchase the essentials option yet again, it says I already have this option. But won’t allow me to disable downloads and tells me to upgrade to essentials.
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- Megan
Dropbox Community Moderator
Hey Widowwinslowmusic, sorry to hear about that.
Let's see what we can find together! If you access your plan page right here, what subscription do you see?
Would you mind sending over a few screenshots, in order for us to have a visual too? Also, do you have a related charge for upgrading to Essentials?
Let me know more, I'll wait for your updates!
